When he left the company, Melvin took
a sizable chunk of experience, know-how and institutional
memory with him so much so that months after Melvin’s
departure, your human resources department is still looking
for someone to fill his shoes.
Personnel experts say that a company loses
upwards of $7,000 per day when key people leave —
and that it takes 100 days or more to replace them.
So how do you find effective replacements
for lost management talent as quickly as possible?
Begin by assessing the current market.
Recent, extensive downsizing means talent is available,
but recruiting mid- to top-level management takes time,
particularly if you are trying to do it yourself.
Candidates must be screened, interviewed
and matched with strategic corporate needs. Remember, too,
that you don’t want to replace the lost employee;
you want someone better.
If time is a factor, relying on an in-house
recruiting team or your personal connections in the industry
may not be to your best advantage. Unless you plan to use
a specialized management search team that knows your industry,
be prepared to have an open position for more than the 100-day
average — and that can be tricky.
Employees who are shouldering part of
the extra load will soon tire of the long hours needed to
get their own work done as well as the work of the missing
manager. Morale will suffer.
In Melvin’s case, the business team
he headed up worked with other teams, forming interdependencies
that are bound to suffer.
Productivity may go along at the same level at first, but
after several weeks, expect it to plummet — bearing
in mind that your new hire won’t magically restore
it to the levels enjoyed before Melvin ’s departure.
There can also be a domino effect when
a key employee like Melvin leaves. Sensing that the work
environment is now less stable, other employees may start
looking themselves for other opportunities.
When important members of the management
team leave, expect some marching in place until new leadership
is found. If the lost team member was particularly strong,
and the replacement particularly weak, you may even find
that business development flatlines until the replacement’s
replacement is found.
If the management vacancy in your company
is immediately visible to your customers, be pre pared to
lose their confidence, at the least, and, more than likely,
some business if word spreads your firm is losing valuable
team members like Melvin.
Because you are short-handed, you may
feel compelled to put training or conferences on hold. That
can cause frustration and stress and erode employee loyalty.
It may even drive current employees to look elsewhere for
opportunities.
A long-running vacancy at the managerial
level can create a “reprieve” of sorts for marginal
performers. Living with these lackluster talents may be
costly.
In fact, until the management position
is filled, the total corporate strategy may remain in limbo
and that loss of forward progress may end up costing stockholders,
as well as the confidence of primary stakeholders.
Whenever important managers move on, minimizing
the fallout of this corporate loss becomes a priority for
upper-level managers. The ultimate task is to fill the empty
office with bright, new talent as quickly as possible.
To expedite the process, take a look around at the management
search companies available. Look for a recruiter who knows
the industry, who is experienced in hiring key positions
in the field and who is well-connected with the network
of upper-level managers responsible for the best results
in the industry.
Don’t be afraid to demand
the best. Expect to be treated as though your priorities
are the only ones on the recruiters radar screen at the
moment.